Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To ensure the artwork's safety during transit, it must be returned in its original packaging and securely packed. The painting must arrive in the same condition as it was sent.

If you wish to initiate a return, please feel free to contact me at support@fernandaartistry.com.

The shipping fees are paid by the customer.

You can always contact us for any return questions at support@fernandaartistry.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Please get in touch if you have questions or concerns about your specific item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@fernandaartistry.com.