Privacy policy

Last Updated: January 20, 2025

This Privacy Policy explains how Fernanda Artistry ("we," "us," or "our") collects, uses, and shares your personal information when you use our website, www.fernandaartistry.com (the "Site"), and related services (collectively, the "Services"). By accessing or using the Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or operational needs. Updates will be posted on this page, and the "Last Updated" date will be revised accordingly. Material changes may be communicated directly to you via email or notifications on our Site.

2. Information We Collect

a. Information You Provide Directly

We collect personal information you provide, such as:

  • Contact Details: Name, email address, phone number, and physical address.

  • Order Information: Billing and shipping addresses, payment details (processed by third-party payment providers), and purchase history.

  • Account Information: Username, password, and security questions.

  • Customer Support: Details included in messages or requests you send to us.

b. Information Collected Automatically

When you interact with our Site, we may automatically collect information, including:

  • Device and Browser Data: IP address, browser type, operating system, and device identifiers.

  • Usage Data: Pages visited, time spent on the Site, links clicked, and other interactions.

  • Cookies and Tracking Technologies: We use cookies, pixels, and similar tools to enhance your experience. For more details, see our Cookie Policy.

c. Information from Third Parties

We may receive information from third parties, including:

  • Shopify, our e-commerce platform.

  • Payment processors (e.g., billing details for transaction fulfillment).

  • Advertising and analytics providers.

3. How We Use Your Information

We use your information to:

  • Provide Services: Process orders, facilitate shipping and returns, and manage your account.

  • Communicate: Send order confirmations, updates, and customer support responses.

  • Marketing and Advertising: Send promotional materials (you can opt-out at any time) and personalize ads.

  • Improve Services: Analyze usage to enhance functionality and user experience.

  • Fraud Prevention: Detect, investigate, and mitigate unauthorized access or illegal activities.

  • Legal Compliance: Fulfill legal obligations and enforce our terms.

4. Sharing Your Information

We may share your personal information with:

  • Service Providers: Vendors handling payment processing, shipping, analytics, and customer support.

  • Business Partners: For joint marketing efforts or advertising.

  • Legal and Compliance: To comply with laws, respond to legal requests, or protect our rights.

  • Corporate Transactions: In case of mergers, sales, or other business transitions.

We do not sell your sensitive personal information without your explicit consent.

5. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. Most browsers allow you to manage cookie preferences. Blocking cookies may affect functionality. For details on the cookies used on our Site, visit Shopify's Cookie Policy.

Our Site recognizes Global Privacy Control (GPC) signals for opt-out preferences related to tracking and advertising. Learn more about GPC at globalprivacycontrol.org.

6. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Access: Request details about the information we hold.

  • Correction: Update or correct inaccurate data.

  • Deletion: Request the deletion of your personal information.

  • Opt-Out: Decline marketing communications or data sharing for advertising.

  • Portability: Receive your data in a usable format.

  • Withdraw Consent: Revoke previously provided consent.

To exercise your rights, contact us at support@fernandaartistry.com. We may require verification of your identity.

7. Data Security and Retention

We implement appropriate measures to safeguard your data, but no system is entirely secure. Avoid sharing sensitive information through insecure channels.

We retain your information as long as necessary for the purposes outlined in this policy, including legal, operational, and contractual obligations.

8. Children’s Data

The Services are not intended for children under 16, and we do not knowingly collect their information. If you believe we have inadvertently collected data from a child, please contact us to have it deleted.

9. Third-Party Links

Our Site may link to third-party websites. We are not responsible for their content or privacy practices. Review their policies before sharing your information.

10. Complaints

If you have concerns about our privacy practices, contact us at support@fernandaartistry.com. You may also lodge a complaint with your local data protection authority.

Contact Us

For questions or to exercise your rights, email us at support@fernandaartistry.com.